Frequently Asked questions

If you have any questions concering our company, product or service, this page is designed to help you get them answered. Below you’ll find a database of FAQs about a wide variety of topics, including returns, shipping, our online ordering system, and more. If you can’t find what you’re looking for, please contact us via the form below. Alternatively, feel free to reach out to us via phone or email.

When will I receive my order?

Product orders to Spain, Portugal, Holand, Belgium, Italy, Germany and France will take between 3 and 7 working days from the day that the order is shipped. For the rest countries, it can go between 9 and 13 days. However, you should allow up to fifteen business days for your parcel to be delivered.

Can I track my parcel?

Yes, you can. To track your parcel, follow the instructions in the automated email you will receive once your parcel has been dispatched. After this email, your tracking will be updated when the parcel reaches the country of destination. 

What are the shipping costs?

Free shipping to all EU countries with order above 100 euro. All orders below 100 euro are subject to shipping costs depending on the country. You will see this information once you select this shipping method at the check out screen. 

What are the shipping costs?

Free shipping to all EU countries with order above 100 euro. All orders below 100 euro are subject to shipping costs depending on the country. You will see this information once you select this shipping method at the check out screen. 

How can I pay for my order?

There are several payment options available:
Visa & Mastercard
Bank transfer
Bitcoin

How to pay using Bitcoin?

We also accept Bitcoin as a payment method. Please follow the instructions in the link below to use this option.

Can I get a refund?

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How do I report a missing item?

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What if receive a damaged item?

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Who can see my personal details?

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Why do you need my personal information?

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Is shipping discreet?

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How do I place an order?

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Can I modify an existing order?

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Do you ship to my country?

See below a full list of all the countries we ship to:

Austria, Belgium, Bulgaria, Chile, Croatia, Cyprus, Czech, Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

We do not ship to any country not shown in the above list.

Do your products have warrenty guarentees?

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How are your products packaged?

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How can I create my membership account?

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Still have a question?

Please contact us for more information.

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