Customer Service

ORDERING ONLINE

Step 1: Go to the product page of the item you wish to order. If applicable, select the desired variety, and choose the quantity to be added to your shopping cart.

Step 2: Click the “add to cart” button. In the pop-up that comes up, you can change the chosen variety and quantity if necessary. Click the “continue shopping” button if you want to continue browsing. If you’re ready to order, click the “checkout” button.

Step 3: On the Shopping Cart page, you can verify if your cart contains the correct products in the correct quantities. It’s also possible to change the quantity and/or remove items from your cart. Click “continue shopping” if you want to go back to the webshop to add more items to your cart. Click “checkout” to continue with the ordering process.

Step 4: Log in to your I Amnesia account. If you don’t have one yet, you can create one here. It is not required to have an account to make a purchase.

Step 5: Choose a delivery and billing address. You can choose home delivery, or you can choose to have your parcel delivered at a pick-up point (Netherlands, Belgium, France, Spain, and UK only). A pick-up point can be selected by means of a pop-up map which shows the closest available points based on your postal code or city.

Step 6: Choose your payment method. If you have a voucher code, it can also be added at this point in the “giftvoucher code” field. 

Step 7: A final summary of the order will be shown. You can check your delivery and billing address, delivery method, and payment method here. If everything is correct, click “confirm” to place your order. If you chose to use a direct payment method, you will be redirected to the payment page. Once the payment process is completed you will receive a separate order confirmation email.