Customer Service

RETURN POLICY

At I Amnesia we want to make you happy. That’s why we work hard to ensure you’re always 100% completely satisfied with your purchase so you never have to return it. However, in the unlikely event you need to, we’re ready to make it right! Please keep in mind that, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in workmanship, something doesn’t work properly, or your product was delivered in the wrong size, you can return it and we will replace, reimburse or repair at no cost to you for up to 90 days from the date of purchase. We even pay the shipping to send the repair or replacement back to you. 

Returning your purchase

We’ve all been there before – Sometimes a product just doesn’t work out like we hoped. Fortunately, our self-service returns process makes returning your items quick and easy. No order number? Don’t Worry! Simply follow the instructions below.

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Exchanging your purchase

Need to exchange one item for another? Send it back and there’s no need to wait for it to reach us. We’ll place your re-order immediately, charge your credit card, and waive standard shipping charges on the new order. Once we receive your return, we’ll credit you for the original item.

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Bol.com Returns

I Amnesia products that were not purchased from I Amnesia directly should be returned to the place of purchase. 

Retailer Returns

I Amnesia products that were not purchased from I Amnesia directly should be returned to the place of purchase. 

Amazon Returns

I Amnesia products that were not purchased from I Amnesia directly should be returned to the place of purchase.